To ask for a refund you will need to obtain an RMA (Return Authorization). Requests have to be produced on the internet and submitted with your get data. If you come your merchandise and not using a RMA amount you will not be refunded. Shipping and managing prices are non-refundable. https://allhealthmarket.com/product/wellness/sleep-accessories/lnrrabc-hot-silicon-anti-snore-ceasing-stopper-nose-clip-health-sleeping-aid-equipment-stop-snoring/